Privacy Policy

1. Introduction

This Privacy Policy is issued by POSTMAC VENTURES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, bearing CIN: U66190HR2025PTC129138, having its registered office at:

3rd Floor, Orchid Center, Golf Course Road,
Sector-53, Gurugram, Haryana, 122002

(Hereinafter referred to as "Company", "e-SureX", "we", "our", "us").

This Privacy Policy governs the collection, use, processing, storage and disclosure of personal and business information of users accessing e-surex.com ("Platform").

By using this Platform, you consent to this Privacy Policy.

2. Applicability

This policy applies to:

• Individual applicants
• Corporate users
• Surety providers and their representatives
• Website visitors
• Business partners

3. Information we collect

A. Personal information

• Name
• Date of birth
• Mobile number
• Email address
• PAN
• Aadhaar (if required for KYC)
• Director details
• Shareholding information

B. Corporate / business information

• Company registration documents
• GST details
• Financial statements
• Net worth statements
• Bank statements
• Tender and contract documents
• Surety bond requirements

C. Financial information

• Banking relationships
• Existing liabilities and bond limits
• Collateral details

D. Technical data

• IP address
• Device ID
• Browser type
• Cookies
• Session data
• Location data

4. Purpose of processing

We process data for:

• Facilitating surety bond applications and enquiries
• Risk assessment
• Underwriting support
• KYC and AML compliance
• Fraud prevention
• Regulatory reporting
• Platform optimisation
• Customer support
• Legal compliance

5. Legal basis of processing

We process data under:

• User consent
• Contractual necessity
• Legal obligation
• Legitimate business interest

6. Data sharing & disclosure

We may share information with:

• Surety providers and insurers participating on the Platform
• Financial institutions
• KYC and verification agencies
• Service providers that help us run the Platform, such as hosting, email and form-processing providers (for example, enquiry forms on this website are processed through Web3Forms)
• Regulatory authorities
• Law enforcement agencies

We do NOT sell personal data.

7. Data security measures

We implement:

• SSL/TLS encryption in transit
• Encrypted cloud storage
• Multi-factor authentication
• Role-based access control
• Periodic security audits
• Secure document vault

No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

8. Data retention

We retain data:

• During the active account period
• For regulatory compliance
• As mandated under applicable laws
• For dispute resolution

9. Your rights (under the DPDP Act, 2023)

You have the right to:

• Access your data
• Correct inaccurate data
• Request erasure (subject to legal retention)
• Withdraw consent
• Nominate a representative

To make a request, write to hello@e-surex.com.

10. Cookies

We use cookies and similar technologies for session management, fraud detection and performance. Details of each category and how to manage your choices are in our Cookie Policy.

11. Children

The Platform is not intended for minors below 18 years.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, and material changes will be reflected in the "Last Updated" date above.

13. Grievance officer

Name

Jai Tripathi

Email

hello@e-surex.com

Phone

+91 99909 77667

Response time

Within 7 working days